STANLEY HYDRAULIC TOOL WARRANTY
Most STANLEY Tools come with a limited warranty package that includes:
Either 12 or 24 months (see Standard Warranty document for more details) from the date of sale to the first retail purchaser, or for a period of two years from the shipping date from STANLEY, whichever period expires first, to be free of defects in material and/or workmanship at the time of delivery, and will, at its option, repair or replace any tool or part of a tool, or new part, which is found upon examination by a STANLEY authorized service outlet or by STANLEY’s factory in Milwaukie, Oregon to be DEFECTIVE IN MATERIAL AND/OR WORKMANSHIP. This warranty does not cover part failure due to normal wear or tool abuse. This warranty gives you specific legal rights and you may have other rights which vary in certain states or provinces.
Warranty Validation Record:
To fill out and register your warranty validation record and validate your warranty Click here. Once complete please email to WarrantyClaimsHydTools@stanleyworks.com
Note: Product must be registered to validate warranty.
To view a copy of our standard warranty Click here.
Note: Product must be registered to validate warranty.
Exceptions to the warranty, Specific STANLEY tools are covered by a unique warranty:
The following is a list of tools with exceptions to the standard warranty
- DH1500, 3500, 9000 Drop Hammer Click here
For further detail of warranty coverage and warranty repair information, contact you local distributor or call STANLEY at 503-659-5660 and ask for a customer service representative.
We believe a solid warranty package ensures the safety, reliability and service our products are meant to deliver from the beginning to the end of every job.
Contact InformationStanley Hydraulic Tools 3810 SE Naef Road Milwaukie, OR 97267 United StatesTel: 800-972-2647
International: + 1 503 659 5660
LaBounty warrants its manufactured products against deficiency in material or workmanship for a period of 12 months from the date of first use, rental or sale, or 1500 hours of operation, whichever occurs first.
Remanufactured or used product or service repair are not warranted under this Limited Warranty.
Product that is damaged by alteration, improper maintenance, unauthorized service, abuse, misuse, or contamination by the base machine is not warranted.
This Limited Warranty is the exclusive warranty. LaBounty makes no representations, expressed or implied, of merchantability or fitness for a particular purpose.
Agents of LaBounty have no authority to make representations beyond those contained herein.
The exclusive remedy for a product LaBounty determines deficient in material or workmanship is repair or replacement at LaBounty’s option. The following procedure governs a repair or replacement warranty claim:
1. All warranty claims require a claim number provided by LaBounty Service Department.
2. A factory-issued Return Goods Authorization tag (RGA) must accompany returned product.
3. Returned product found deficient by LaBounty will be replaced or repaired without charge FOB Distributor/Customer or will be credited to account balance.
4. Authorized repair can occur at the LaBounty factory or authorized LaBounty Dealer. Labor for warranty repair will be paid under a formula determined by LaBounty.
LaBounty is not liable for incidental or consequential costs or losses incurred by the product, purchaser or user.
To validate the Limited Warranty, a completed warranty certificate and delivery inspection report must be returned to LaBounty. Prohibited operation and/or unauthorized adjustment or assembly will void this Limited Warranty. See the Operation, Maintenance and Safety Manual.
Contact your LaBounty Dealer or LaBounty regarding warranty questions. All requests for information, service or spare parts should include model and serial numbers. For the nearest LaBounty dealer contact:
DUBUIS and STANLEY Hydraulic Tools (hereinafter called “Stanley”), subject to the exceptions contained below, warrants new tools for a period of one year from the shipping date from Stanley, to be free of defects in material and/or workmanship at the time of delivery. Stanley will, at its option, repair or replace any tool or part of a tool, or new part, which is found defective upon examination by a Stanley authorized service outlet or by Stanley’s factories in Blois, France or Milwaukie, Oregon USA.
HIGH PRESSURE TOOLS: High pressure tools (branded “DUBUIS”) such as cable cutters, crimpers, hydraulic high pressure pumps, have been designed for NON INTENSIVE use. Warranty is limited to 10.000 cycles on manual tools and 15.000 cycles for energized tools.
FULL PAYMENT: A Guaranty claim doesn’t not allow to partly or totally defer the payment of the equipment.
WARRANTY CLAIMS: To benefit from Stanley warranty, individual has to inform without any delay Stanley about the defects of the equipment in material and/or workmanship. It is also requested to supply with the warranty claim documentation which proves the sale/purchase of the tool or the tools’ first date of usage and serial number. The term “DOCUMENTATION” as used in this paragraph is defined as a bill of sale, or letter of intent from the first retail customer.
RESPONSIBILITY: Equipment users must take all necessary security measures.
EXCEPTIONS FROM WARRANTY
FREIGHT COSTS: Freight costs to return parts to Stanley, if requested by Stanley for the purpose of evaluating a warranty claim for warranty credit, are covered under this policy if the claimed part or parts are approved for warranty. Freight costs for any part or parts which are not approved for warranty credit will be the responsibility of the individual.
DIES & CUTTING ACCESSORIES: Dies & cutting accessories such as breaker tool bits, dies, blades … are warranted to be free of defects in material and or workmanship at the time of delivery only.
ITEMS PRODUCED BY OTHER MANUFACTURERS: Components which are not manufactured by Stanley and are warranted by their respective manufacturers.
Costs incurred to remove a Stanley manufactured component in order to service an item manufactured by other manufacturers.
REPAIRS, ALTERATIONS, MODIFICATIONS: Alterations or modifications to any tool or part. All obligations under this warranty shall be terminated if the new tool or part is altered or modified in any way.
Any failure or performance deficiency attributable to repairs by anyone which in Stanley’s sole judgment caused or contributed to the failure or deficiency.
NORMAL WEAR : Any failure or performance deficiency attributable to normal wear and tear such as tool bushings, retaining pins, wear plates, bumpers, retaining rings and plugs, rubber bushings, recoil springs, seals, guiding rings, …
INCIDENTAL / CONSEQUENTIAL DAMAGES: To the fullest extent permitted by applicable law, in no event will STANLEY be liable for any incidental, consequential or special damages and/or expenses.
FREIGHT DAMAGE : Damage caused by improper storage or freight handling.
LOSS TIME: Loss of operating time to the user while the tool(s) is out of service.
IMPROPER OPERATION: Any failure or performance deficiency attributable to a failure to follow the guidelines and/or procedures as outlined in the tool’s operation and maintenance manual.
MAINTENANCE: Any failure or performance deficiency attributable to not maintaining the tool(s) in good operating condition as outlined in the Operation and Maintenance Manual.
HYDRAULIC PRESSURE & FLOW, HEAT, TYPE OF FLUID: Any failure or performance deficiency attributable to excess hydraulic pressure, excess hydraulic back-pressure, excess hydraulic flow, excessive heat, or incorrect hydraulic fluid.
MIS-APPLICATION: Any failure or performance deficiency attributable to mis-application. “Mis-application” is defined as usage of products for which they were not originally intended or usage of products in such a matter which exposes them to abuse or accident, without first obtaining the written consent of Stanley. PERMISSION TO APPLY ANY PRODUCT FOR WHICH IT WAS NOT ORIGINALLY INTENDED CAN ONLY BE OBTAINED FROM STANLEY ENGINEERING.
Contact InformationDubuis S.A. 17-19 rue Jules Berthonneau
41034 BLOIS CEDEX France
Tel : +33 (0)2 54 52 40 00
Fax : +33 (0)2 54 20 05 75